Reviews Policy

Last updated: 2026-05-12

This is a working policy. [Brand TBD] is in pre-launch. We update it as the platform develops. Continued use after we update means you accept the updated version.

Why reviews exist

Reviews are the trust signal for a vetted-sitter marketplace. On [Brand TBD], every review is written by a real person who finished a real booking — a family who hired a sitter, or a sitter who showed up for a family. We keep them honest so the next family making a hard decision has something to lean on.

We provide the review system as a courtesy to the community. We don't owe anyone a review-based reputation, a high star average, or specific publication of any review.

About our sitters

A review on [Brand TBD] describes a sitter's work as a sitter through this platform. It does not describe their day-job employer, their credentialing body, or the work they do somewhere else.

Sitters are independent contractors — off-duty professionals (RBTs, DSPs, paraeducators, SpEd teachers) spending personal hours as qualified sitters through this platform. They are not performing their day-job work here. Companionship and supervision only.

Who can leave a review

Only the family and the sitter from a completed booking can review each other. Friends, relatives, and bystanders cannot post a review.
Reviews are tied to a specific booking. Every published review traces back to a real booking ID in our records.
One review per booking per direction — one from the family, one from the sitter. That is it.
We may allow editing for a short period after the review is posted. We may also lock or unlock reviews at any time, for any reason.

Posting a review is a privilege, not a right. We can decline to publish, remove, or hide a review at any time, for any reason or for no reason.

What we ask reviewers to do

Be specific, not vague. “She arrived on time, kept bedtime on track, and texted me a photo at 8” helps the next family. “She was great” does not.
Review the booking itself — how the few hours went. Do not review the diagnosis of the kid involved, and do not turn the review into a story about the diagnosis.
Use first names only for anyone other than yourself. No last names, no full names of family members or other sitters.
If you are a family, do not include identifying details about your child. No full name, no school, no street address, no diagnosis label, and no record numbers from any provider.
Be honest, even when it is hard to write. A measured, specific negative review is more useful than a polite one, and we would rather have the real story.
You represent that your review is your own honest experience, that you have the right to post it, and that you grant us the license described in the “Your license to us” section below.

What we will not publish

We do not remove reviews for being negative. We do remove reviews — or refuse to publish them — when they fall into one of the categories below. Each one is specific and we apply it the same way every time.

Content that names or otherwise identifies a minor child. This includes full name, school, address, photo, or any combination of details that would identify the child to someone outside the family.
Slurs or hate speech directed at a person or a group.
Sexually explicit content.
Claims that the sitter delivered services they cannot deliver through [Brand TBD]. For example, claims that a sitter “did” applied behavior analysis, wrote session notes, ran a written goal program, gave medications, or carried out other scope-of-practice work. Sitters do not do those things here, and a review that says they did will be reviewed before it stays up.
Content that appears to be retaliation rather than a real account of the booking — for example, a review posted after a refund dispute that does not actually describe the few hours that took place.
Content that contains another person's contact information — phone number, email, home address, social handle — without that person's consent.
Reviews where we have reason to believe the booking did not actually occur, including reviews tied to bookings that were canceled before the sitter arrived.
Anything else we judge inappropriate for the platform, in our sole discretion.

We don't have to explain a removal. Some removals are obvious; some are judgment calls.

Right of reply (discretionary)

We may, at our discretion, allow the reviewed party — the sitter on a family review, or the family on a sitter review — to post a single public reply. Replies are subject to the same standards as reviews: specific, not about the diagnosis, no minor-child identifiers, no slurs, no contact information for anyone else. We may edit or remove a reply at any time, on the same terms we use for the review itself.

How removals work

You can ask us to remove a review by emailing hello@example.com with the booking ID and your reason. We review requests as we are able. We decide. We don't owe a written explanation, but we'll usually share our reasoning when it helps.

If we remove a review, we may also remove the associated reply to keep the thread coherent. We may suspend or hide a review while we look at a complaint, before we've made a final call.

Anonymity and what others see

A published review shows the reviewer's first name and the first letter of their last name — for example, “Sarah M.” The full last name is not shown.
A published review shows the month of the booking, not the exact date.
Star ratings roll up into an aggregate on the sitter profile, alongside the count of reviews behind the number.
A reviewer's email, phone, and home address are never shown to other users.

Display formats may change as we redesign the platform. We may add or remove fields shown with reviews — reviewer initials, dates, badges, aggregate ratings — at any time.

Disputes about a review

If you believe a review violates the “what we will not publish” section, send us the booking ID and the reason at hello@example.com. We'll take a look. We use our judgment. We're not obligated to remove a review just because the subject doesn't like it.

Reviews and the platform's role

[Brand TBD] is a venue for reviews, not the author of them. Reviewers are responsible for the content they post. We may, but do not have to, monitor or moderate. We may edit a review to comply with this policy — for example, removing a child's name — but we are not obligated to. We are not liable for the content of any review.

Your license to us

When you post a review, you grant [Brand TBD] LLC a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to host, store, copy, modify, translate, adapt, display, perform, publish, and distribute that review (and any attached content) in any media now known or later invented, for any purpose related to operating, promoting, or improving the platform. You also waive any moral rights you may have in the review to the extent the law allows. You keep ownership of your review; we don't claim authorship.

Changes, governing law, and severability

We may change this policy any time. Continued use after a change means you accept the new version. Idaho law governs. Disputes are brought in Ada County, Idaho. If any part of this policy is found unenforceable, the rest stays in effect.